Are children allowed at the hotel, and is there a provision for extra beds or cribs?
10 November 2024
Rollaway beds and cribs are available for guests traveling with children.
75 photos
KEMPINSKI HOTEL CANCUN, Cancun
301US$
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Key details
Overview & Features
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
- Close to the beach
Perfect
9.2
9.4
4.6
4.2
Loved by Kempinski Hotel Cancun guests
"The breakfast was outstanding - the best my family has ever had and we travel often."
"The resort is located right on the beach and the pool was huge and heated... no complaints with anything."
"We loved the location, our room was fantastic with a wonderful view to the sunrise ."
Location
Kempinski Hotel Cancún is situated right on the powdery white sands of Cancun's Caribbean coast. The hotel offers direct access to pristine beaches and picturesque ocean views, making it a prime spot for relaxation and leisure. Conveniently located just
Accommodation
The hotel offers several room types including the
Dining
Kempinski Hotel Cancún hosts multiple fine dining options, including the AAA 5-Diamond restaurant
Wellness
The
Meetings & Events
The hotel features both
Highlights
Location: Pristine white sands along Cancun's Caribbean coast
Accommodation: Deluxe Seaside Room with stunning sea views
Dining: AAA 5-Diamond restaurant Fantino
Wellness: Kayantá Spa with Mayan-inspired treatments
Meetings: Indoor and outdoor event spaces available
Accessibility: 20 minutes from Cancun International Airport
“I noted that this property stands out with its access to Cancun's coveted beachfront and private beach cabanas, ideal for couples seeking romantic getaways. Multiple outdoor pools and ocean views invite relaxation. However, several reports mention issues with cleanliness, service inconsistencies, and noise disturbances that can detract from the luxury experience one would expect.”
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Pick the Room Type That Suits You
Choose from spacious beach suites, family rooms, or cosy couples’ retreats with perks like breakfast and free cancellation
Deluxe Seafront Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
Deluxe Seaside Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
Deluxe Seafront King Room
2 persons
445 sq. feet
1 King-size bed
Bathtub
Balcony
room details
Club Seafront Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
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Facilities
Enjoy comfortable stays and unforgettable experiences at our beach resorts
General
- No smoking on site
- Free Wi-Fi in public areas
- On-site car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
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Dining Onsite
Kempinski Hotel Cancun offers a rich tapestry of dining experiences, showcasing a blend of Mediterranean, seafood, and Mexican flavors across its distinct restaurants. Each venue is designed to provide guests with an authentic culinary journey, whether in a romantic setting or a lively family-friendly atmosphere.
Fantino
Mediterranean, Seafood
Ambiance
Traditional, Romantic
Key Offerings
Delight in a Tasting Menu featuring selected dishes that celebrate Mediterranean classics. The elegant decor sets a sophisticated tone for an intimate dinner.
Reservation
recommended
Dinner, 18:30 - 23:00, Monday to Saturday
The Club Grill
International
Ambiance
Traditional
Key Offerings
Experience an eclectic menu with innovative international selections, perfect for those seeking diverse flavors in a beautifully decorated space, ideal for memorable evenings.
Reservation
recommended
Dinner, 18:30 - 23:00, Monday to Saturday
Casitas
American, Seafood, Steakhouse
Ambiance
Romantic
Key Offerings
Indulge in a variety of fresh seafood and expertly prepared steaks, all while enjoying a romantic atmosphere under the stars.
Reservation
recommended
Dinner, 19:00 - 23:00, Monday to Saturday
El Café Mexicano
Mexican
Ambiance
Casual
Key Offerings
Dive into authentic Mexican breakfast and lunch offerings, celebrating local ingredients and flavors in a welcoming setting.
Reservation
not needed
Breakfast and Lunch, 07:00 - 17:00, Monday to Saturday
D-Lounge
Seafood, Sushi
Ambiance
Modern
Key Offerings
Discover a fresh selection of sushi, including innovative Omakase offerings, alongside an extensive cocktail and sake menu, in a chic atmosphere perfect for socializing.
Reservation
not needed
Dinner and Cocktail hour, 17:00 - 00:00, Monday to Saturday
The Caribe Bar and Grill
American
Ambiance
Family friendly
Key Offerings
Enjoy a laid-back experience with a diverse menu for the whole family, featuring American favorites served in an inviting outdoor space.
Reservation
not needed
Breakfast, Lunch, and Dinner, 09:00 - 18:00, Monday to Saturday
Location & Nearby Attractions
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
1.4
mi
Landmark
Avenida Kukulkan
3900 ft
Museum
Museo Subacuatico de Arte
2400 ft
Mall
Luxury Avenue
3500 ft
Landmark
Museo Sensorial del Tequila
3800 ft
Mall
Kukulcan Plaza
3500 ft
Beach
Playa Marlin
5100 ft
Shopping Area
Luxury Avenue Cancun
3300 ft
Aquarium
Interactive Aquarium
1.2
mi
Museum
Cancun Wax Museum
1.3
mi
Landmark
Yamil Lu'um Archeological Site
1.3
mi
Landmark
Scorpion's Temple ruins
1.3
mi
Landmark
Extreme Games Cancun
3200 ft
Landmark
Marlin Beach
4300 ft
Shopping Area
Fashion Harbour
1.2
mi
Mall
La Madonna
1.2
mi
Park
arte Garden
1.3
mi
Museum
Parque Maya Cancun
1.4
mi
Landmark
Museo de Arte Popular Mexicano
1.9
mi
Landmark
Laguna Nichupte
1.7
mi
Beach
Playa Delfines
2.3
mi
Landmark
El Rey Archaeological Zone
2.3
mi
Landmark
Parque Ventura Cancun
1.9
mi
Landmark
Iberostar Cancun Golf Course
2.1
mi
Landmark
Water Park at The Grand
2.3
mi
Night club
Coco Bongo
3.1
mi
Landmark
Cancun Convention Center
3.2
mi
Beach
Chac Mool Beach
2.8
mi
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
1700 ft
Night club
H Roof
1500 ft
Restaurants
Harry's
1500 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Puerto Madero
1200 ft
Blvd. Kukulcan Km 14.1 Hotel Zone
Fantino
100 ft
Calle Retorno Del Rey # 36 The Ritz-Carlton
The Caribe Bar & Grill
100 ft
Retorno del Rey #36
Lobby Lounge at Ritz Carlton Cancun
100 ft
The Ritz-Carlton
Porfirio's Cancun
1600 ft
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
El Cafe Mexicano
100 ft
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Casitas
100 ft
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
1100 ft
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
1200 ft
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
1200 ft
Boulevard Kukulcan Km 14.5 Lote 38
Vicente Asador De Brasa
2100 ft
Blvd Kukulcan Km 12
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at USD 20 per day.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of US$40 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
Guest Ratings & Coastal Resort Reviews
See What Past Guests Had to Say About Their Stay
Pros
Excellent breakfast
Comfortable pool areas
Helpful staff
Quiet vacation
Cons
Limited restaurant options
Expensive beach service
Guest reviewsOpen reviewsQuestions of the users
About Kempinski Hotel Cancun
Does the hotel offer an all-inclusive package, or are there dining options available separately?
5 January 2025
There are dining options available under the European plan or packages that include food and beverage outlets. It's advisable to inquire for detailed options.
What benefits are included in the Club level accommodations?
18 February 2025
Guests at the Club level enjoy five complimentary food and beverage presentations, starting from breakfast and including a light lunch, afternoon tea, hors d'oeuvres, and a candy cart, alongside a full bar service.
Are there arrangements for larger groups or families, such as connecting rooms or suites?
22 March 2025
The hotel provides connecting rooms, suites, and has options for a three-bedroom suite for larger accommodations.
What transportation services are offered, and what are the costs for meals?
28 April 2025
Transportation to and from the airport is available at $150 USD for a round trip, and the Endless Flavors meal package includes all three meals daily.
Is there a pool waterslide available for guests to enjoy?
15 May 2025
Unfortunately, the property does not feature a pool waterslide.
Is outdoor dining an option during these times when health safety is a concern?
12 June 2025
Yes, outdoor dining options are available at the restaurant Casitas on the beach.
Are masks required for guests while in public areas of the hotel?
30 July 2025
Yes, face masks are required in all public areas of the property for guest safety.
Can children stay for free, and do they count towards the total occupancy in a room?
10 August 2025
It depends on the specific room type, the number of guests allowed, and the package booked. Children ages 0-5 can stay for free when sharing a room with their parents.
What is the cost to add breakfast for each guest when booking only the room?
20 September 2025
Breakfast is priced at $870 Mexican Pesos plus a 15% service charge, approximately $58.52 USD.Next best alternative
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