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Check-in
22Mar2026Select date
Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

Overview & Features

Retorno Del Rey 36, Cancun, Mexico, 77500
-
Close to the beach
Perfect
9.2
9.4
/10
4.6
4.2
/5

Location

Kempinski Hotel Cancún is situated right on the powdery white sands of Cancun's Caribbean coast. The hotel offers direct access to pristine beaches and picturesque ocean views, making it a prime spot for relaxation and leisure. Conveniently located just 20 minutes from Cancun International Airport, it provides easy access to the area's attractions.

Accommodation

The hotel offers several room types including the Deluxe Seaside Room and Club Seafront Room, each equipped with luxurious amenities and stunning views of the Caribbean Sea. Rooms feature marble bathrooms, Salvatore Ferragamo bath products, and private balconies for guests to unwind. The Club Seafront Room provides exclusive benefits such as private check-in and access to The Club Lounge.

Dining

Kempinski Hotel Cancún hosts multiple fine dining options, including the AAA 5-Diamond restaurant Fantino, serving Mediterranean cuisine. The Club Grill & Jazz Supper Club pairs gourmet dining with live jazz performances, creating a sophisticated atmosphere. Guests can also enjoy casual dining at Casitas, located on the beach, offering fresh seafood and grilled meats.

Wellness

The Kayantá Spa, inspired by ancient Mayan therapies, provides a variety of treatments utilizing indigenous ingredients, promoting relaxation and well-being. Guests can access the Aqua Retreat Day Pass, which allows use of facilities like saunas and whirlpools for a rejuvenating experience. The wellness offerings also include fitness activities and tailored spa packages.

Meetings & Events

The hotel features both indoor and outdoor event spaces suitable for business meetings, conferences, and weddings. Its exceptional service and catering options make it a desirable location for hosting various events. Personalised services ensure that each event is tailored to the specific needs of attendees.

Highlights

Location: Pristine white sands along Cancun's Caribbean coast

Accommodation: Deluxe Seaside Room with stunning sea views

Dining: AAA 5-Diamond restaurant Fantino

Wellness: Kayantá Spa with Mayan-inspired treatments

Meetings: Indoor and outdoor event spaces available

Accessibility: 20 minutes from Cancun International Airport

“I noted that this property stands out with its access to Cancun's coveted beachfront and private beach cabanas, ideal for couples seeking romantic getaways. Multiple outdoor pools and ocean views invite relaxation. However, several reports mention issues with cleanliness, service inconsistencies, and noise disturbances that can detract from the luxury experience one would expect.”
Hotel logo
Edward HayesEditor-in-Chief at Beachresort
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Pick the Room Type That Suits You

Choose from spacious beach suites, family rooms, or cosy couples’ retreats with perks like breakfast and free cancellation
Deluxe Seafront Double Room
2 persons
445 sq. feet 
2 Double beds
Bathtub
Balcony
Deluxe Seaside Double Room
2 persons
445 sq. feet 
2 Double beds
Bathtub
Balcony
Deluxe Seafront King Room
2 persons
445 sq. feet 
1 King-size bed
Bathtub
Balcony
Club Seafront Double Room
2 persons
445 sq. feet 
2 Double beds
Bathtub
Balcony
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Facilities

Enjoy comfortable stays and unforgettable experiences at our beach resorts
Facilities: Perfect
9.2/10Review score

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • On-site car park
  • Handicap parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Private beach
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Golf course
  • Yoga class
  • Sports trainer

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Children's buffet
  • Children's play area
  • Kids club

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Heated swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Pool with view
  • Shallow end
  • Make up services

Room features

  • Air conditioning
  • Heating
  • Sitting area
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Separate tub and shower
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Dining Onsite

Kempinski Hotel Cancun offers a rich tapestry of dining experiences, showcasing a blend of Mediterranean, seafood, and Mexican flavors across its distinct restaurants. Each venue is designed to provide guests with an authentic culinary journey, whether in a romantic setting or a lively family-friendly atmosphere.
Kempinski Hotel Cancun Restaurant photo This is a photo of a formal dining room with a large, oval wooden table as the centerpiece. The table is polished to a high shine and is surrounded by eight upholstered chairs with light beige fabric and wooden frames. 

The room has light pink walls

Fantino

Mediterranean, Seafood
Ambiance
Traditional, Romantic
Key Offerings
Delight in a Tasting Menu featuring selected dishes that celebrate Mediterranean classics. The elegant decor sets a sophisticated tone for an intimate dinner.
Reservation
recommended
Dinner, 18:30 - 23:00, Monday to Saturday

The Club Grill

International
Ambiance
Traditional
Key Offerings
Experience an eclectic menu with innovative international selections, perfect for those seeking diverse flavors in a beautifully decorated space, ideal for memorable evenings.
Reservation
recommended
Dinner, 18:30 - 23:00, Monday to Saturday

Casitas

American, Seafood, Steakhouse
Ambiance
Romantic
Key Offerings
Indulge in a variety of fresh seafood and expertly prepared steaks, all while enjoying a romantic atmosphere under the stars.
Reservation
recommended
Dinner, 19:00 - 23:00, Monday to Saturday

El Café Mexicano

Mexican
Ambiance
Casual
Key Offerings
Dive into authentic Mexican breakfast and lunch offerings, celebrating local ingredients and flavors in a welcoming setting.
Reservation
not needed
Breakfast and Lunch, 07:00 - 17:00, Monday to Saturday

D-Lounge

Seafood, Sushi
Ambiance
Modern
Key Offerings
Discover a fresh selection of sushi, including innovative Omakase offerings, alongside an extensive cocktail and sake menu, in a chic atmosphere perfect for socializing.
Reservation
not needed
Dinner and Cocktail hour, 17:00 - 00:00, Monday to Saturday

The Caribe Bar and Grill

American
Ambiance
Family friendly
Key Offerings
Enjoy a laid-back experience with a diverse menu for the whole family, featuring American favorites served in an inviting outdoor space.
Reservation
not needed
Breakfast, Lunch, and Dinner, 09:00 - 18:00, Monday to Saturday

Location & Nearby Attractions

Retorno Del Rey 36, Cancun, Mexico, 77500
Map view
Retorno Del Rey 36, Cancun, Mexico, 77500
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
1700 ft
Night club
H Roof
1500 ft
Restaurants
Harry's
1500 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Puerto Madero
1200 ft
Blvd. Kukulcan Km 14.1 Hotel Zone
Fantino
100 ft
Calle Retorno Del Rey # 36 The Ritz-Carlton
The Caribe Bar & Grill
100 ft
Retorno del Rey #36
Lobby Lounge at Ritz Carlton Cancun
100 ft
The Ritz-Carlton
Porfirio's Cancun
1600 ft
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
El Cafe Mexicano
100 ft
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Casitas
100 ft
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
1100 ft
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
1200 ft
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
1200 ft
Boulevard Kukulcan Km 14.5 Lote 38
Vicente Asador De Brasa
2100 ft
Blvd Kukulcan Km 12
Explore Cancun
Explore Cancun's Vibrant Offerings
Top Attractions
Activities
Dining
Entertainment
Museo Subacuatico de Arte
9 minutes walking
An underwater museum featuring stunning sculptures that promote coral reef conservation, perfect for diving enthusiasts.
Dolphinaris Cancun
6 minutes walking
Interactive dolphin experiences where guests can swim and learn about these intelligent creatures in a safe environment.
Avenida Kukulkan
15 minutes walking
The main boulevard of the Hotel Zone, lined with shops, restaurants, and beaches, perfect for a scenic stroll.
Mayan Museum of Cancun
5 minutes drive
This museum showcases Mayan artifacts and architecture, offering insight into the region's rich cultural heritage.
Water Sports at Playa Forum
5 minutes drive
Jet skiing and paddleboarding available at nearby beaches; equipment rentals and guided services make it accessible.
Relaxation at Spa
1 minute walking
The hotel's spa offers massages and wellness treatments, ideal for guests seeking relaxation amidst the hustle of Cancun.
The Interactive Aquarium
25 minutes walking
An engaging experience for all ages, showcasing marine life with interactive exhibits and touch pools.
Puerto Madero
5 minutes walking
Steak and seafood restaurant with a lively atmosphere, known for its grilled specialties and a stunning waterfront view.
Harry's
6 minutes walking
An upscale steakhouse with a vibrant setting serving premium cuts and an extensive wine list; reservations recommended.
The Caribe Bar & Grill
1 minute walking
Casual dining focusing on grilled favorites and local dishes, perfect for a quick bite after a day of activities.
H Roof
6 minutes walking
A rooftop bar offering stunning views and live music, known for its creative cocktails and vibrant atmosphere.
Extreme Games Cancun
15 minutes walking
An entertainment complex featuring various thrill-seeking experiences like karting, laser tag, and escape rooms.
Getting around beach destinations
City Centre
Cancun17 min  ·  6.8 mi
Airports
Cancun International Airport (CUN)27 min  ·  11.2 mi
Isla Mujeres, Quintana Roo (ISJ)48 min  ·  19.5 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at USD 20 per day.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of US$40 per person per day. 
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun

Guest Ratings & Coastal Resort Reviews

See What Past Guests Had to Say About Their Stay
Review score
Based on 562 verified reviews
9.2/10
Perfect
91%
Recommend
Breakfast
9.2/10
Cleanliness
9.5/10
Comfort
9.5/10
Facilities
9.2/10
Free Wi-Fi
9.6/10
Location
9.5/10
Paid Wi-Fi
10.0/10
Staff
9.4/10
Value for money
8.6/10
Pros
Excellent breakfast
Comfortable pool areas
Helpful staff
Quiet vacation
Cons
Limited restaurant options
Expensive beach service
Guest reviews
based on 3890 reviews
4.5/5
based on 447 reviews
9.2/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
Questions of the users
About Kempinski Hotel Cancun
Are children allowed at the hotel, and is there a provision for extra beds or cribs?
10 November 2024
Rollaway beds and cribs are available for guests traveling with children.
Does the hotel offer an all-inclusive package, or are there dining options available separately?
5 January 2025
There are dining options available under the European plan or packages that include food and beverage outlets. It's advisable to inquire for detailed options.
What benefits are included in the Club level accommodations?
18 February 2025
Guests at the Club level enjoy five complimentary food and beverage presentations, starting from breakfast and including a light lunch, afternoon tea, hors d'oeuvres, and a candy cart, alongside a full bar service.
Are there arrangements for larger groups or families, such as connecting rooms or suites?
22 March 2025
The hotel provides connecting rooms, suites, and has options for a three-bedroom suite for larger accommodations.
What transportation services are offered, and what are the costs for meals?
28 April 2025
Transportation to and from the airport is available at $150 USD for a round trip, and the Endless Flavors meal package includes all three meals daily.
Is there a pool waterslide available for guests to enjoy?
15 May 2025
Unfortunately, the property does not feature a pool waterslide.
Is outdoor dining an option during these times when health safety is a concern?
12 June 2025
Yes, outdoor dining options are available at the restaurant Casitas on the beach.
Are masks required for guests while in public areas of the hotel?
30 July 2025
Yes, face masks are required in all public areas of the property for guest safety.
Can children stay for free, and do they count towards the total occupancy in a room?
10 August 2025
It depends on the specific room type, the number of guests allowed, and the package booked. Children ages 0-5 can stay for free when sharing a room with their parents.
What is the cost to add breakfast for each guest when booking only the room?
20 September 2025
Breakfast is priced at $870 Mexican Pesos plus a 15% service charge, approximately $58.52 USD.

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Rooms and Guests2 Guests, 1 Room